How can we help?

Write to us and a person will reply, usually within two business days.

Scanning and documents

The camera doesn't find the page edges

Put the paper on a darker, plain surface and make sure the whole page is in view. You can always switch to Manual and drag the corners yourself afterwards.

Where are my documents stored?

In the app's private storage on your phone. They are not in your photo library. Use Share or Export PDF to put a copy somewhere else. If you turn on cloud backup, a copy is also kept in your cloud account.

I deleted the app. Can I get my documents back?

Only if cloud backup was on. Reinstall, restore your purchase, sign in with the same Apple or Google account, and choose Settings → Cloud backup → Restore from cloud. Without backup, deleting the app deletes its documents.

Signing

Is this a legally binding signature?

SignaraScan places an image of your handwritten signature on the page. It is not a certificate-based digital signature or electronic seal service and does not keep a signing audit record. Whether it is accepted is up to the recipient.

How do I put my initials on every page?

In the editor, tap Sign, choose your initials, place them once, then choose “Copy to other pages” and pick the pages.

Fax

Where can I send a fax?

To fax numbers in the United States and Canada.

My fax failed. Was I charged?

No. If a fax can't be delivered after retries, every page it used goes back to your plan pages or page packs automatically. Busy lines are common — try again later, or check the number with the recipient.

How are fax pages counted?

One page, including an optional cover page, uses one fax page. Plan pages are used first and reset each month; purchased page packs are used after that and never expire.

Cloud backup

How do I turn it on?

Settings → Cloud backup. It needs Pro Cloud and a sign-in with Apple or Google. You can choose “Only back up on Wi-Fi”, and whether your saved signatures are included.

How do I delete my cloud data or my account?

In Settings → Cloud backup, choose “Delete all cloud data” or “Delete account”. You can also email us from the address linked to your account.

Subscriptions

How do I cancel?

Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before renewal to avoid the next charge.

How do I get a refund?

Refunds are handled by the store you paid. For the App Store, use reportaproblem.apple.com. For Google Play, request it from your Google Play order history.

I paid but the app still shows the trial

Tap “Restore purchases” in Settings, using the same App Store or Google Play account you paid with.